TERMS OF SERVICE

The Single Mama Club Ltd

Last updated: January, 2026

1. CONTRACT & ACCEPTANCE

1.1 These Terms of Service (“Terms”) govern your use of the website located at www.singlemamaclub.com (“Website”) and any programs, memberships, digital products, services, coaching, sessions, or materials provided by The Single Mama Club Ltd (“we”, “us”, “our”).

1.2 By accessing the Website, purchasing a product, enrolling in a membership, or participating in any program or session, you confirm that you have read, understood, and agreed to be bound by these Terms, as updated from time to time. This forms a legally binding contract.

1.3 We reserve the right to amend these Terms at any time. Updated Terms will take effect immediately once published on the Website. Continued use of the Website or Services constitutes acceptance of the updated Terms.

1.4 You are responsible for reviewing the Terms regularly. If you do not agree with any part of these Terms, you must not access the Website or Services.

2. NATURE OF SERVICES & DISCLAIMERS

2.1 All information, coaching, content, and materials provided by The Single Mama Club are for educational, informational, and support purposes only.

2.2 We do not provide legal, financial, investment, medical, or mental health advice. Nothing provided should be interpreted as a substitute for advice from a qualified solicitor, financial advisor, or healthcare professional.

2.3 Testimonials and case studies shared by us are genuine but do not constitute a guarantee of results. Individual outcomes vary.

3. MEMBERSHIP & PROGRAM DELIVERY

3.1 Memberships, programs, and services are delivered as described on the relevant sales page at the time of purchase.

3.2 Program structure, session formats, delivery methods, and content may include (but are not limited to):
• live group sessions
• online calls (e.g. Zoom)
• pre-recorded content
• downloadable materials
• community spaces
• optional add-on services

3.3 Dates, times, facilitators, and formats may change due to operational or external factors. We will provide reasonable notice where possible, but we are not liable for changes or rescheduling.

3.4 Access to live sessions is not guaranteed if you arrive late or fail to attend. Missed sessions are not refundable and may not be replayed unless explicitly stated on the sales page.

4. LIVE & ONLINE SESSIONS

4.1 Sessions will start and end at the scheduled time. Late attendance does not entitle you to extended time, refunds, or rescheduling.

4.2 Online content is hosted on third-party platforms. While we take reasonable steps to ensure access, we are not liable for outages, technical failures, or data loss beyond our control.

4.3 You are responsible for maintaining the confidentiality of your login details. You must notify us immediately of any unauthorised use. We are not liable for misuse of your account.

5. COLLABORATIONS & GUEST SESSIONS

5.1 Some sessions may involve external professionals. While we aim to deliver all advertised sessions, we reserve the right to substitute, reschedule, or remove sessions due to circumstances outside our control.

5.2 No refunds or partial refunds will be issued due to changes in collaborators, facilitators, or guest availability.

6. DIGITAL CONTENT, CANCELLATION & REFUNDS

6.1 You have a statutory right to cancel within 7 days of purchase only if you have not accessed any digital content.

6.2 By purchasing and accessing the Academy, membership, or any digital content, you expressly consent to immediate access and acknowledge that this waives your right to a refund under the Consumer Contracts Regulations.

6.3 Once access is granted to digital materials, live sessions, or community spaces, all payments are strictly non-refundable, regardless of:
• participation level
• change of circumstances
• dissatisfaction
• emotional readiness
• perceived lack of use

6.4 This applies to full payments and payment plans.

7. MEMBERSHIP COMMITMENT, CANCELLATION & RE-ENTRY

7.1 Where a minimum commitment period applies (e.g. 6 or 12 months), this is a contractual obligation and cannot be terminated early except where expressly permitted in writing by us.

7.2 You may request cancellation only in accordance with the commitment terms stated at purchase. Cancellation does not entitle you to any refund.

7.3 If you cancel your membership or disengage early, you:
• forfeit access immediately or at the end of the minimum commitment period (as applicable);
• forfeit any unused sessions, content, or benefits; and
• forfeit the right to re-enter the Academy. Any future access, if offered at all, is entirely at our discretion and subject to new terms, pricing, and availability.

8. PAYMENT TERMS

8.1 Prices are as stated on the relevant sales page, invoice, or checkout at the time of purchase.

8.2 Where a payment plan is selected, you agree to pay all instalments in full. Payment plans are a convenience option, not a reduced-price option.

8.3 Missed or failed payments may result in:
• suspension of access
• immediate termination of services
• the remaining balance becoming due in full

8.4 Cancelling or disputing payments without written agreement does not cancel your contractual obligation.

8.5 All payments are non-refundable.

9. ADDITIONAL SUPPORT & SCOPE

9.1 The services provided are based on best-practice guidance and professional experience. Outcomes depend on individual circumstances and client implementation.

9.2 Where advice is not followed and issues escalate, additional work, time, or support may be chargeable at our discretion.

9.3 Support via email or message outside the agreed scope of your membership or service may be declined or redirected to paid support options.

10. GOODS & PHYSICAL PRODUCTS (IF APPLICABLE)

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11. INTELLECTUAL PROPERTY

11.1 All content, frameworks, scripts, recordings, and materials are the intellectual property of The Single Mama Club Ltd and must not be shared, copied, distributed, or reproduced without written permission.

12. DISCLAIMER

12.1 I am not a solicitor, attorney, or legal professional. All content is provided based on lived experience, professional training as a trauma-informed coach, and research.

12.2 Nothing provided constitutes legal advice. You should always seek independent legal advice for legal matters.

12.3 My role is to support, guide, and empower — not to replace legal or clinical professionals.