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TERMS OF SERVICE
The Single Mama Club Ltd

Last updated: July 2026

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CONTRACT & ACCEPTANCE

1.1 These Terms of Service (“Terms”) govern your use of the website located at www.singlemamaclub.com (“Website”) and any programs, memberships, digital products, services, coaching, sessions, AI tools, support services, or materials provided by The Single Mama Club Ltd (“we”, “us”, “our”).

1.2 By accessing the Website, purchasing a product, enrolling in a membership, participating in a program, or using any service provided by The Single Mama Club Ltd, you confirm that you have read, understood, and agreed to be bound by these Terms. This forms a legally binding contract.

1.3 We reserve the right to amend these Terms at any time. Updated Terms take effect immediately upon publication on the Website. Continued use of the Website or Services constitutes acceptance of the updated Terms.

1.4 You are responsible for reviewing these Terms regularly. If you do not agree with any part of these Terms, you must not access or use the Website or Services.

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NATURE OF SERVICES & DISCLAIMERS

2.1 All information, coaching, support, educational materials, AI tools, frameworks, scripts, and content provided by The Single Mama Club Ltd are for educational, informational, and support purposes only.

2.2 We do not provide legal, financial, investment, medical, therapeutic, or mental health advice. Nothing provided should be interpreted as a substitute for advice from a qualified solicitor, financial advisor, medical professional, therapist, or healthcare provider.

2.3 Testimonials and case studies shared by us are genuine but do not constitute guarantees of results. Individual outcomes vary significantly depending on personal circumstances and implementation.

2.4 No guarantees are made regarding legal outcomes, court proceedings, co-parenting outcomes, safeguarding decisions, contact arrangements, or personal circumstances.

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MEMBERSHIP & PROGRAM DELIVERY

3.1 Memberships, programs, digital products, and services are delivered as described on the relevant sales page at the time of purchase.

3.2 Program structure, delivery methods, session formats, and content may include but are not limited to:
• live group sessions
• online calls (including Zoom)
• pre-recorded content
• downloadable resources
• community spaces
• messaging support
• AI-assisted tools
• optional add-on services

3.3 Dates, times, facilitators, delivery methods, and formats may change due to operational requirements or circumstances outside our control. We will provide reasonable notice where possible.

3.4 Access to live sessions is not guaranteed if you arrive late, fail to attend, or experience technical issues on your end. Missed sessions are non-refundable and may not include replay access unless explicitly stated.

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LIVE & ONLINE SESSIONS

4.1 Sessions begin and end at the scheduled time. Late attendance does not entitle you to extended time, refunds, or rescheduling.

4.2 Online content and services are hosted using third-party platforms and providers. While reasonable steps are taken to ensure access and reliability, we are not liable for outages, technical failures, platform disruptions, hacking, data loss, or interruptions outside our control.

4.3 You are responsible for maintaining the confidentiality of your login details and account access. We are not liable for unauthorised access resulting from your failure to secure your account information.

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COLLABORATIONS & GUEST SESSIONS

5.1 Certain sessions, workshops, or programs may involve external professionals, guest speakers, or collaborators.

5.2 We reserve the right to substitute, reschedule, alter, or remove guest sessions where necessary due to circumstances outside our control.

5.3 No refunds or partial refunds will be issued due to collaborator, facilitator, or guest availability changes.

 

DIGITAL CONTENT, CANCELLATION & REFUNDS

6.1 You may have a statutory right to cancel certain purchases within 14 days where required under applicable consumer law, provided you have not accessed or used any digital content, membership area, live session, replay, downloadable material, community space, support channel, or any other part of the service.

6.2 By purchasing and accessing any membership, Academy, digital content, online service, AI tool, or support service, you expressly consent to immediate access and acknowledge that this may waive your statutory cancellation rights under the Consumer Contracts Regulations once digital content or services have been accessed.

6.3 Accessing any aspect of the membership or service, including but not limited to live sessions, replays, downloads, community spaces, messaging support, bonus content, resources, or online portals, constitutes use of the digital service and immediate commencement of the contract.

6.4 Once access is granted to digital materials, live sessions, support spaces, messaging services, AI tools, or community areas, all payments are strictly non-refundable regardless of:
• participation level
• change of circumstances
• dissatisfaction
• emotional readiness
• perceived lack of use
• failure to attend sessions
• failure to engage with available support

6.5 This applies to:
• full payments
• deposits
• payment plans
• memberships
• digital products
• coaching services
• support services
• add-on services

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MEMBERSHIP COMMITMENT, CANCELLATION & RE-ENTRY

7.1 Where a minimum commitment period applies, including but not limited to 6- or 12-month memberships, this forms part of the contractual agreement entered into at the point of purchase. Early termination, cancellation, suspension, or pausing of payments is not permitted unless required by law or expressly agreed by us in writing.

7.2 Memberships are commitment-based containers designed to provide structured support, consistency, accountability and implementation over time. Payment plans are offered solely as a method of spreading the cost of the agreed commitment and do not alter the total contractual commitment or convert the membership into a monthly rolling subscription.

7.3 By purchasing a commitment-based membership, programme or Academy, you acknowledge that you have:

  • carefully read these Terms of Service;

  • understood the minimum commitment period;

  • understood the payment schedule;

  • understood the cancellation terms;

  • had the opportunity to seek clarification before completing your purchase; and

  • carefully considered the financial commitment involved, confirming that, at the time of purchase, you reasonably believed you were able to meet the agreed payment obligations for the duration of the minimum commitment period.

7.4 Members acknowledge that unforeseen changes in personal, professional or financial circumstances do not automatically release them from the contractual commitment entered into at the point of purchase.

7.5 You may request cancellation only in accordance with the commitment terms stated at the point of purchase. Cancellation does not entitle you to any refund.

7.6 Membership pauses or freezes are not guaranteed and may only be offered at our sole discretion where exceptional circumstances exist and are confirmed by us in writing.

7.7 If you cancel your membership, disengage early, fail to fulfil payment obligations, or otherwise breach these Terms, you:

  • may forfeit access immediately or at the end of the applicable commitment period;

  • forfeit any unused sessions, content, resources or benefits;

  • may lose eligibility for future memberships, services, events or programmes; and

  • acknowledge that any future access is entirely at our discretion and subject to the terms, pricing and availability in place at that time.

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PAYMENT TERMS

8.1 Prices are as stated on the relevant sales page, invoice or checkout page at the time of purchase.

8.2 Where a payment plan is selected, you agree to pay all instalments in full. Payment plans are provided solely as a convenience to spread the cost of your contractual commitment and do not create a monthly rolling subscription or a right to terminate the agreement before the end of the agreed commitment period.

8.3 Members acknowledge that cancelling a Direct Debit, card payment, standing order or other payment method does not constitute cancellation of their membership or release them from their contractual payment obligations.

8.4 Missed, failed or declined payments may result in:

  • suspension of access;

  • immediate termination of services;

  • the remaining contractual balance becoming immediately due; and/or

  • recovery action where appropriate.

8.5 All payments are non-refundable except where required by applicable law.

8.6 Failure to fulfil contractual payment obligations, including repeated missed payments, unauthorised chargebacks, payment disputes or attempts to terminate the agreement outside the agreed contractual terms, may result in:

  • immediate suspension or termination of services;

  • recovery of outstanding balances through appropriate legal means;

  • recovery of any reasonable costs incurred in pursuing unpaid contractual sums where permitted by law; and

  • refusal of future access to memberships, programmes, services or events.

8.7 Access logs, attendance records, payment confirmations, onboarding questionnaires, signed agreements, usage history, communication records and platform activity may be relied upon as evidence in the event of payment disputes, chargebacks or contractual claims.

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ADDITIONAL SUPPORT & SCOPE

9.1 Services are based on professional experience, best-practice guidance, trauma-informed coaching principles, lived experience, and educational support.

9.2 Outcomes depend on individual circumstances, implementation, consistency, engagement, and personal decision-making.

9.3 Support outside the agreed scope of your membership or purchased service may be declined or redirected to additional paid support options.

9.4 We reserve the right to suspend or terminate access to any membership, community, support space, communication channel, or service where behaviour is deemed abusive, threatening, manipulative, harassing, inappropriate, or repeatedly in breach of stated boundaries.

9.5 Termination under these circumstances does not remove any outstanding payment obligations.

9.6 The Grey Line and any messaging-based support services are not emergency services and do not provide crisis support, legal representation, or guaranteed instant responses. Response times and availability are subject to the scope and terms of the relevant service purchased.

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GOODS & PHYSICAL PRODUCTS

10.1 Physical goods, merchandise, or products sold by The Single Mama Club Ltd are subject to availability.

10.2 Customers are responsible for providing accurate delivery details at checkout.

10.3 We are not liable for delays caused by postal services, couriers, customs, or circumstances outside our control.

10.4 Faulty or damaged goods must be reported within 14 days of receipt.

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INTELLECTUAL PROPERTY

11.1 All content, materials, recordings, frameworks, scripts, templates, AI prompts, branding, resources, videos, downloads, and educational materials are the intellectual property of The Single Mama Club Ltd and must not be copied, reproduced, distributed, sold, shared, or republished without prior written permission.

11.2 Members and clients agree to maintain the confidentiality and privacy of all other members, participants, clients, discussions, materials, and community interactions associated with The Single Mama Club Ltd. Sharing screenshots, recordings, confidential discussions, member information, or community content outside the relevant spaces is strictly prohibited and may result in immediate removal without refund.

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DISCLAIMER

12.1 The Single Mama Club Ltd and its representatives are not solicitors, attorneys, or legal professionals unless explicitly stated otherwise.

12.2 Nothing provided constitutes legal advice. Independent legal advice should always be sought for legal matters.

12.3 Our role is to provide support, guidance, education, emotional regulation tools, communication frameworks, and implementation support, not to replace legal, medical, therapeutic, or clinical professionals.

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CONFIDENTIALITY & PRIVACY

13.1 We operate with a strong commitment to client confidentiality, discretion, and privacy. Information shared within coaching, memberships, sessions, support spaces, private messaging, or community environments will be treated confidentially unless disclosure is required by law, safeguarding obligations, or where there is a risk of harm.

13.2 Due to the sensitive nature of the work, members and clients are expected to respect the confidentiality and privacy of all other participants, members, and discussions.

13.3 While reasonable steps are taken to protect confidentiality, clients acknowledge that online platforms, digital communications, third-party software providers, and internet-based services carry inherent privacy and security risks outside of our direct control.

 

CLIENT RESPONSIBILITY & IMPLEMENTATION

14.1 The Single Mama Club Ltd provides access to guidance, support, educational materials, frameworks, tools, resources, coaching, sessions, and implementation support designed to assist clients and members.

14.2 Clients and members acknowledge that they are personally responsible for prioritising, engaging with, and implementing the tools, guidance, support, and services provided.

14.3 Lack of participation, failure to attend sessions, failure to engage with available support, or disengagement from the process does not constitute grounds for refunds, cancellations, payment disputes, or release from contractual commitments.

14.4 Members acknowledge that progress within the Academy is dependent upon their own engagement and implementation. Reduced participation, lack of attendance or limited use of the resources provided does not affect the contractual commitment entered into nor create a right to early cancellation, refund or reduction in fees.

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AI TOOLS & TECHNOLOGY DISCLAIMER

15.1 Any AI-assisted tools, generated responses, templates, scripts, or technology-based services provided by The Single Mama Club Ltd are intended for educational and support purposes only.

15.2 AI-generated outputs are not legal advice and should not replace independent legal guidance or professional judgement.

15.3 Clients remain fully responsible for reviewing, adapting, approving, and deciding whether to use any AI-generated content, scripts, or recommendations provided.

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RECORDINGS & REPLAYS

16.1 Live sessions, workshops, group calls, trainings, or events may be recorded for replay, educational, operational, training, or quality purposes.

16.2 By participating in live sessions, you acknowledge and consent to such recordings taking place.

16.3 Clients and members are prohibited from recording, reproducing, distributing, or sharing sessions, calls, materials, or community content without prior written permission.

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FORCE MAJEURE

17.1 We shall not be held liable for delays, interruptions, cancellations, rescheduling, or failure to perform obligations where such circumstances arise due to events outside our reasonable control, including but not limited to illness, family emergencies, internet outages, platform failures, acts of God, natural disasters, governmental actions, strikes, or technical disruptions.

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